- What products do you sell?
Tortian INC mainly sells various women’s clothing products, including shirts, shorts, denim jackets, dresses, tops, coats, and other fashion apparel.
- How do I choose the right size?
You can refer to the size chart provided on the product page to select your size. If you are between two sizes, we recommend choosing the larger size for a more comfortable wearing experience.
- How long does it take to ship after I place an order?
After successful payment, we usually process and arrange shipment within 1-3 business days.
- How do I check my order status?
After your order is shipped, you will receive a confirmation email containing logistics information. You can check the delivery progress using the tracking number in the email.
- Can I modify or cancel my order?
If your order has not yet been shipped, please contact customer service as soon as possible to request modification or cancellation. Once an order has been shipped, it cannot be modified, but you can apply for a return according to the return policy.
- Is it normal for the received product to have a color difference from the picture?
Due to factors such as monitor settings and lighting conditions during photography, the product color may slightly differ from the picture, which is normal.
- What if there is a quality problem with the product?
If the received product has a quality problem, please contact customer service as soon as possible after receiving the product and provide relevant photos. We will assist you with the return and exchange process.
- Can I apply for a return?
Yes. Products that meet the return policy requirements can be returned within the specified time. Please refer to the website’s return policy for details.
- How long does it take for the refund to arrive?
After the refund is approved, we will refund you within 3-5 business days using the original payment method. The exact arrival time depends on the processing time of the bank or payment institution.
- Do you offer automatic renewal or subscription services?
No. All products from Tortian INC are sold on a one-time basis and do not include subscription services or automatic renewal functions. There will be no duplicate charges.
- Which payment methods are supported?
We support the mainstream payment methods displayed on the website checkout page, including credit cards, debit cards, and other secure payment channels.
- How to contact customer service?
For any questions, please contact us:
Email:
ailysa@tortian.shop
support@tortian.shop
Tel: (341) 244-7525
Our customer service team will assist you as soon as possible.